Privacy Policy of Cricxo — Transparency You Deserve

1 Information We Collect

When you use cricxo, we collect certain personal information to provide you with a safe and personalized gaming experience. Here is exactly what cricxo collects and when:

Information you provide directly:

• Registration data: When you create a cricxo account, we collect your full name, date of birth, email address, phone number, and a password you choose.
• Identity verification documents: To comply with age verification and anti-fraud policies, cricxo may ask for a copy of your national ID card, passport, or utility bill.
• Payment information: When you deposit or withdraw funds, we collect your bKash, Nagad, Rocket, or bank account details. Cricxo does not store your full payment credentials on our servers — this is handled by secure payment processors.
• Support communications: Any messages you send to cricxo customer support via email or live chat are stored for quality and training purposes.

Information collected automatically:

• Device data: Your device type, operating system, browser version, screen resolution, and language settings.
• Usage data: Pages you visit on cricxo, games you play, session duration, click patterns, and referral sources.
• Location data: Your approximate location based on your IP address. Cricxo does not use GPS tracking.
• Log data: Server logs that record your IP address, access times, and error reports.

2 How We Use Your Data

Cricxo uses your personal information for the following specific purposes — nothing more, nothing less:

• Account management: To create and maintain your cricxo account, verify your identity, and process your deposits and withdrawals accurately.
• Game delivery: To provide you with access to our games, save your progress, track your gaming history, and display your balance correctly.
• Security and fraud prevention: To detect and prevent unauthorized access, suspicious transactions, multiple accounts, and other fraudulent activity on cricxo.
• Customer support: To respond to your questions, resolve disputes, and improve the quality of our support services.
• Personalisation: To recommend games you might enjoy based on your playing habits and preferences on cricxo.
• Legal compliance: To comply with applicable laws, regulations, and licensing requirements. This includes age verification and responsible gaming obligations.
• Platform improvement: To analyse how players use cricxo so we can improve our website performance, fix bugs, and develop new features that our Bangladeshi players actually want.

Cricxo will never use your personal data for purposes that are incompatible with what is described above. If we ever need to use your data for a new purpose, we will inform you beforehand and request your consent where required.

3 Data Storage and Security

Protecting your data is not just a checkbox for cricxo — it is a core part of how we operate. Here are the specific measures we take:

• Encryption: All data transmitted between your device and cricxo servers is protected by 256-bit SSL encryption. This is the same level of security used by major banks.
• Secure servers: Your personal information is stored on dedicated servers in secure data centres with physical access controls, fire suppression systems, and redundant power supplies.
• Access controls: Only authorised cricxo staff members have access to your personal data, and they can only access the specific information needed to perform their job functions.
• Regular audits: We conduct regular security audits and penetration testing to identify and fix vulnerabilities before they can be exploited.
• Password hashing: Your cricxo account password is stored using one-way hashing algorithms. Even our own staff cannot see your actual password.

While cricxo takes every reasonable precaution to protect your data, no system is completely immune to security threats. We encourage you to use a strong, unique password for your cricxo account and to enable any additional security features available.

4 Cookies and Tracking Technologies

Cricxo uses cookies and similar technologies to improve your browsing experience. Here is what you need to know:

• Essential cookies: These are required for basic functionality like keeping you logged into your cricxo account, remembering your language preference, and ensuring the website loads properly. You cannot disable these without breaking the site.
• Analytics cookies: These help cricxo understand how players navigate the website, which pages are most popular, and where users encounter problems. This data is aggregated and anonymised.
• Preference cookies: These remember your settings such as your preferred game categories or display options on cricxo.

Cricxo does not use advertising cookies or tracking pixels from third-party ad networks. We do not track you across other websites. You can manage your cookie preferences through your browser settings at any time.

5 Third-Party Data Sharing

Let us be crystal clear: cricxo does not sell, rent, or trade your personal information to any third party for marketing purposes. Period. However, we may share limited data with the following categories of service providers who help us run the platform:

• Payment processors: bKash, Nagad, Rocket, and bank partners who process your transactions. They receive only the information necessary to complete your deposit or withdrawal.
• Game providers: Licensed game studios whose games are hosted on cricxo. They may receive anonymised usage data to improve game performance.
• Security partners: Companies that help cricxo with fraud detection, identity verification, and cybersecurity monitoring.
• Legal authorities: If required by law, court order, or regulatory obligation, cricxo may be compelled to disclose certain player information to government or law enforcement agencies.

All third parties who process data on behalf of cricxo are contractually required to handle your information with the same level of care and security that we do.

6 Your Rights as a Player

As a cricxo player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data that cricxo holds about you at any time.
• Right to correction: If any of your personal information is inaccurate or outdated, you can ask cricxo to update it.
• Right to deletion: You can request that cricxo delete your personal data, subject to certain legal retention obligations.
• Right to restrict processing: You can ask cricxo to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to cricxo processing your data for specific purposes such as personalisation.

To exercise any of these rights, contact our privacy team at [email protected]. We will respond to your request within 30 days.

7 Data Retention Period

Cricxo retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy. Specifically:

• Active account data is retained for the lifetime of your cricxo account plus 5 years after closure.
• Transaction records are retained for 7 years as required by financial regulations.
• Support chat logs are retained for 2 years.
• Analytics data is anonymised after 12 months and retained in aggregate form indefinitely.

When your data is no longer needed, cricxo will securely delete or anonymise it so it can no longer be associated with you.

8 Children's Privacy

Cricxo services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age. If we discover that a minor has created an account on cricxo, we will immediately close the account and delete all associated personal data. If you believe a minor is using cricxo, please report it to [email protected] immediately.

9 International Data Transfers

In some cases, your data may be processed on servers located outside Bangladesh. When this happens, cricxo ensures that adequate safeguards are in place, including encryption during transit and contractual obligations with data processors that meet international privacy standards. Your data receives the same level of protection regardless of where it is processed.

10 Updates to This Policy

Cricxo may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on the cricxo website. The "last updated" date at the bottom of this page indicates when the most recent revision was made. We encourage you to review this policy periodically.

11 Contact Us About Privacy

If you have questions, concerns, or requests related to your privacy on cricxo, please reach out to us:

• Email: [email protected]
• Subject line: Privacy Request — [Your Username]
• Response time: Within 48 hours on business days

We take every privacy enquiry seriously and will work with you to resolve any concerns promptly and transparently.